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Shipping & Returns

RETURN POLICY


Cultures by Toni P Ltd will accept items for exchange or credit within 14 days of purchase. Item must be returned in new and re-saleable condition and in original packaging. Sale items and Special Orders are non-returnable. Shipping charges for Exchanges and Returns will be paid by the customer. Once your return is received, it will be processed as soon as possible, and you will be notified by email. We will not refund shipping charges on returned items.


All Antique Jewelry is considered a FINAL SALE and cannot be returned for any reason.


Items received as gifts may be exchanged for another item of equal or greater value.


To return or exchange an item, please contact us via email at info@cultures.com.hk and reference your order number in the subject line. We will then issue you a Return Authorization number.


Please include a copy of your Return Authorization inside the package and make sure the RA# is written clearly on the outside of the package. A Return Authorization must be obtained BEFORE returning any items.


For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post/Priority, EMS) and retain your receipt. Cultures by Toni P Ltd is not responsible for items damaged or lost in transit.



SHIPPING POLICY


Cultures by Toni P Ltd offers shipping via Hong Kong Speed Post / EMS or FedEx. Please note that FedEx will not deliver to P.O. Boxes. We ship International. Shipping rates are calculated after you have added items to your cart and filled in the shipping address information and selected shipping method. Pricing does not include any Duty or taxes in your home country. These fees are your responsibility.We offer FREE SHIPPING on orders over US$500, provided the order is shipped in one shipment and to a single address.


Speed Post quotes transit time of approximately 3 – 5 working days. FedEx quotes 1 – 4 days depending on the destination. While we have found these methods of shipping to be the most reliable and cost effective, we are not responsible for delays caused by foreign customs or mail carriers. We will email tracking information at the time of shipment. This tracking information is accurate until the package leaves Hong Kong. After that time, delivery is dependent on the destination country鈥榮 reporting.


** Please note that the above refers only to transit time and not to the time needed to prepare your order. While most orders are ready for shipping within two days of ordering, some orders take additional time. Special order items can take up to 3 months to produce.


* Shipping times are approximate.
* Working days are Monday through Friday, excluding Saturday, Sunday and Public Holidays.

 

 

International Shipping


ALL INTERNATIONAL ORDERS ARE SUBJECT TO ADDITIONAL CHARGES BASED ON THE END COUNTRY鈥橲 TAXES, TARIFFS AND DUTIES. THESE FEES ARE NOT ASSOCIATED WITH Cultures by Toni P Ltd AND ARE TO BE PAID BY THE CUSTOMER UPON DELIVERY.

  • All values stated on shipping documents / Customs Declarations will be in full value equivalent to the purchase prices.

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